At TradeDeals, we are committed to your complete satisfaction with your jewelry purchase. If you’re not fully happy with your order, our straightforward return process is here to help.

1. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

  • Unused and in its original, sellable condition.
  • No signs of wear, damage, or alteration.
  • All original packaging, tags, inserts, and protective materials must be intact.
  • A return request must be initiated within 30 calendar days of the delivery date.

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Clearance.”
  • Earrings for hygiene reasons (unless defective).
  • Products showing evidence of use, assembly, modification, or customer-induced damage.
  • Custom-made or personalized items.
  • Items with broken seals or removed authenticity tags.

2. Return Process

Step 1: Initiate Your Return
Contact our customer service team at 1328878647@qq.com within the 30-day window. Please include:

  • Your original order number.
  • Product name and quantity.
  • Detailed reason for the return.
  • Clear photos of the item(s) in question.

Step 2: Receive Authorization
Upon approval, you will receive an email containing:

  • A unique Return Merchandise Authorization (RMA) number.
  • Our designated return facility address.
  • Detailed repackaging and shipping instructions.

Step 3: Ship Your Return

  • Securely repackage all items using the original materials.
  • Include the completed return form (emailed to you) inside the box.
  • Ship the package to the provided address. We strongly recommend using an insured, trackable shipping service.
  • Retain your shipping receipt and tracking number for your records.

3. Refund Processing

Inspection Period: We will inspect the returned item(s) within 2-3 business days of receipt at our facility.

Notification: You will receive an email notification once your return is approved.

Refund Issuance: Approved refunds will be processed to your original payment method within 5-7 business days.

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item).

4. Exchange Policy

Exchanges are available for the following reasons only:

  • Manufacturing defects.
  • Damage incurred during shipping.
  • Incorrect item fulfillment (we sent the wrong product).

Exchange Process:

  • Contact us at 1328878647@qq.com within 14 days of delivery.
  • Provide visual evidence (photos/video) of the issue.
  • For verified errors or defects, we will provide a prepaid return shipping label and ship the replacement as soon as the return is initiated.

5. Shipping Guidelines for Returns

  • Customers are responsible for the cost of return shipping, except in cases of our error.
  • Use only the return address provided in your authorization email. Packages sent to our corporate office address cannot be processed.
  • For international returns, please mark the customs declaration as “Returned Goods” to avoid additional duties.

6. Sale Items Conditions

  • Regular-priced items: Eligible for a full refund as per the policy above.
  • Final sale items: Clearly marked and are not eligible for returns, exchanges, or refunds.
  • Non-final sale discount items: May be eligible for store credit at our discretion, provided all standard return conditions are met.

7. Problem Resolution for Damaged or Incorrect Items

Report Immediately: Contact us within 48 hours of delivery for issues of damage or incorrect items.

Documentation: Provide comprehensive photos/video of the product and all packaging.

Solution: We will cover all return shipping costs and expedite a replacement. A full refund is also available upon request.

8. Customer Service

For all return-related inquiries, please contact:

Contact Phone: +86 18559079622

Email: 1328878647@qq.com

Operating Entity: Fuzhou Taijiang Hangcheng Yiyu Network Technology Co., Ltd.

Return Address: B-2 Floor, Fuzhou Strait Creative Industry Park, Taijiang District, Fuzhou City, Fujian Province, China