At TradeDeals, we handcraft exquisite jewelry and accessories to adorn your style. We understand the excitement of awaiting your new pieces and are committed to ensuring a seamless and transparent delivery journey. This policy outlines the process from our studio to your hands.
1. Order Processing
- Processing Time: Each jewelry item is carefully inspected and delicately packaged. Please allow 3-5 business days (Monday to Friday, excluding Chinese public holidays) for order processing after your payment is confirmed.
- Security Verification: For transaction safety, some orders may undergo additional verification, which could add 1-2 business days to processing. We will notify you promptly if required.
- Order Changes & Cancellations: To modify or cancel your order, please contact us as soon as possible at 1328878647@qq.com. Changes can only be accommodated before your order enters the final packaging stage.
2. Shipping Destinations
We are pleased to ship our jewelry to the following regions:
- The 50 United States
- European Union territories
- United Kingdom
- Canada
- Australia
- Switzerland
- Japan
3. Shipping Options & Delivery Timelines
United States (Mainland)
| SERVICE LEVEL | COST | ESTIMATED DELIVERY |
|---|---|---|
| Standard Shipping | $8.99 | 7-10 business days |
| Express Shipping | $18.99 | 3-5 business days |
| Free Standard Shipping | Complimentary | On all orders over $79 |
European Territories
| SERVICE LEVEL | COST | ESTIMATED DELIVERY |
|---|---|---|
| Standard International | $19.99 | 10-14 business days |
| Express International | $39.99 | 5-8 business days |
| Free Standard Shipping | Complimentary | On all orders over $149 |
Other International Regions
| DESTINATION | SERVICE LEVEL | COST | ESTIMATED DELIVERY |
|---|---|---|---|
| Canada | Standard Shipping | $16.99 | 12-18 business days |
| Australia | Standard Shipping | $19.99 | 14-20 business days |
| Important Notes: |
- Delivery estimates begin from the date your order is dispatched.
- For international orders, the customer is responsible for any import duties, taxes, and customs clearance fees.
- “Business days” exclude weekends and public holidays in both China and the destination country.
4. Shipment Tracking & Delivery
- Tracking Your Order: Once dispatched, you will receive a confirmation email with your tracking number and a link to monitor your package in real-time.
- Delivery Address: Please ensure your shipping address is accurate. We are not responsible for packages delivered to the address provided. For international shipments, we recommend ensuring the recipient is available to assist with any customs procedures.
- Failed Deliveries: Packages returned due to an incorrect/insufficient address or recipient unavailability will require a reshipping fee to be sent again. The original shipping cost is non-refundable.
5. Issue Resolution
- Missing Package: If your tracking shows no updates for over 10 business days, contact us at 132888647@qq.com. We will initiate an investigation with the carrier.
- Damaged Items: We use protective packaging for your delicate jewelry. If your item arrives damaged, you must notify us within 48 hours of delivery. Please provide clear photographs of the damaged product and its packaging for prompt assistance.
6. Contact Us
For any shipping questions, please contact us:
Phone: +86 18559079622
Email: 1328878647@qq.com
Operating Entity: Fuzhou Taijiang Hangcheng Yiyu Network Technology Co., Ltd. (TradeDeals)
Address: B-2 Floor, Fuzhou Strait Creative Industry Park, Taijiang District, Fuzhou City, Fujian Province, China